1. What are the check-in and check-out times?

Check-in is from 14:00, and check-out is by 12:00. The front desk operates 24/7 for your convenience.

2. Does the hotel offer airport transfer services?

Yes, priority airport pick-up and drop-off are available for an additional charge. It’s recommended to book in advance.

3. Is breakfast included in the room rate?

Breakfast is not automatically included but can be added for a fee. The buffet costs CNY 68 per adult and CNY 48 per child over 1.2m. Children under 1.2m eat free.

4. What time is breakfast served?

Breakfast is served daily from 07:30 to 10:30 at the on-site restaurant.

5. Does the hotel have a swimming pool?

Yes! LiCLOUDS features two free outdoor swimming pools, including a stunning rooftop infinity pool with panoramic views of Guilin’s karst landscape.

6. Is there free Wi-Fi?

Yes, complimentary high-speed Wi-Fi is available in all rooms and public areas.

7. Can I park my car at the hotel?

Absolutely. Free private parking is available on-site, though spaces are limited and no reservation is required.

8. Is the hotel family-friendly?

Definitely. The hotel offers Family Theme Rooms, a children’s pool, playground, kids’ club, and amenities like children’s bathrobes, slippers, and UV-sterilized toys.

9. Are pets allowed?

No, pets are not permitted at LiCLOUDS HOTEL. Service animals are also not allowed.

10. Do you have English-speaking staff?

Yes, the hotel employs English-speaking staff to assist international guests with reservations, directions, and local recommendations.

11. How far is the hotel from Guilin Railway Station?

The hotel is just 1.3 km (approx. 250m walk) from Guilin Railway Station, making it extremely convenient for train travelers.

12. How far is the hotel from Guilin Liangjiang International Airport?

It’s approximately 28 km away, about a 42-minute drive. Airport transfers can be arranged for a fee.

13. What are the best nearby attractions?

You’re steps from XiCheng Lu BuXingJie (250m), Residence of Li Zongren (540m), and Sanhua Cellar (580m). Elephant Trunk Hill and the Two Rivers and Four Lakes scenic area are easily accessible.

14. Does the hotel offer business facilities?

Yes. Facilities include conference rooms, coworking spaces, secretarial services, fax/copying, and multi-function rooms (some for an additional charge).

15. Is there a gym?

Yes, a free fitness center is available for guests who wish to stay active during their trip.

16. Can I request special room arrangements?

Absolutely. Guests can request specific room types or arrangements (e.g., adjacent rooms, quiet floors) during booking or upon arrival. Many guests report that requests are honored.

17. Are there any activities for kids?

Yes! Kids can enjoy the ocean ball slide, children’s pool, playground, and kids’ club on the 10th floor. Traditional activities like sachet-making are also offered.

18. What payment methods are accepted?

The hotel accepts cash payments on-site. Credit cards may be accepted depending on booking platform; confirm directly with the hotel.

19. Is there a 24-hour front desk?

Yes, the front desk is open 24 hours to assist guests with check-in, concierge services, luggage storage, and late-night needs.

20. What is the hotel’s rating and review status?

LiCLOUDS HOTEL boasts a stellar 9.8/10 rating from over 5,434 verified reviews on Trip.com, with no negative reviews in the past month. Guests consistently praise its service, cleanliness, location, and family-friendly amenities.